Honestly, having a great HVAC service on tap in Gilbert Arizona is a homeowner’s necessity. You can have an old reliable unit or the latest and greatest, but sooner or later there's going to be a sputter, a whine, and a wheeze – and you're going to be without heat when it's cold or when it's hot enough to fry an egg on the hood of your car. How do you find the best ones? There are a few different routes that you can take.
Ask Around: Neighbors, coworkers, and friends have probably already had to deal with HVAC problems and can direct you to the company that did great work. More importantly, they can steer you off the company that was a nightmare to deal with.
Study Reviews: Angie's List, Yelp, Google, and other sites can put you on to a real lifesaver of a company. They can also warn you off a potential one-star disaster. However, take reviews with a grain of salt. For every five star or one star review, there are probably a dozen perfectly respectable three and four star reviews that nobody wanted to brag or moan over.
Better Business Bureau: The nuts and bolts of a company's reputation are made here. Look over their history of disputes, how they were resolved, and how the business has performed.
Look for experience: A brand new company will not have enough of a track record to tell you how they work, but a new company will often go the extra mile to win those positive reviews. On the other hand experienced companies have decades of work under their belts, and can often get better deals on equipment than newer ones.
Listen to your gut feeling: You know that nobody can render a diagnosis of what ails your HVAC over the phone. Getting someone out there in person to look at the unit is a must.
Never pay up front for work that hasn't even commenced: You could end up out the money and be left without your goods and work. Payment up front is a very shady practice.
Interview: Talk with the company representatives at your home and judge for yourself just who you want to hire. This is a job interview, and they should be out to impress, with clean work clothes, and the company vehicles clean and in good repair.
Last but not least, if you have time and a backup AC unit, take the time to get several bids for your job. Low bid should not be the deciding factor, but the price coupled with the company's reputation of on-time quality work should get you long-lasting comfort for your home.